1. All Replacement/Refunds will be processed in 5-10 business days, only after product is received back to us and quality check is cleared
2. All Replacement/Refunds will be processed only after product is received back to us and quality check is cleared.
3. Supporting any issue is mandatory to take a decision.
4. Any product returned that shows improper use, improper handling, or physical damage; damaged/torn out the box, missing manuals, parts, and accessories will not be Replaced/Refunded and will be returned back to the buyer without rendering a reason.
5. Customized items are not eligible for return.
6. If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website. The courier bill/receipt should satisfy the following conditions for successful processing:

• It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, amount and other details should be mentioned.
• The information on the receipt should NOT be edited/over-written.
• The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.

After the refund has been initiated by Jmjwandsons as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• Debit card/Credit Card - 5 days
• UPI - 1 day
• IMPS/NEFT- 1 day
• Net banking - 7 days

In case of an empty box or missing item, the case should be registered within 24 hours of delivery or else Jmjwandsons has all the rights to reject the complaint.

Note: - Jmjwandsons team has right to accept or reject the return request on case-to-case basis depending upon the support shared by the customer.